Support Center

We're here to help you get the most out of SoundTrack

Frequently Asked Questions

To add a new show to your SoundTrack journal:

  1. Open the app and tap the "+" button
  2. Select "Add Show"
  3. Choose the date you attended the concert
  4. Add the venue where the show took place
  5. Add the artists who performed
  6. Optionally add notes about your experience
  7. Optionally add a URL (like a setlist or review link)

SoundTrack makes it easy to find your concert history:

  • Use the search bar at the top of any screen
  • Search by artist name to see all shows where they performed
  • Search by venue name to see all shows you attended there
  • Browse your shows chronologically in the Shows tab

To modify your show entries:

  • Edit a show: Tap on any show in your list, then tap the menu button then tap "Edit" to modify details
  • Delete a show: Tap on any show in your list, then tap the menu button then tap "Delete" to delete the show. You will be asked to confirm the deletion.

Yes! SoundTrack is designed to work perfectly offline, which is perfect for concerts with poor reception:

  • Full offline functionality: Log shows, add artists, and venues without any internet connection
  • Manual entry: When offline, artist and venue lookup is disabled, but you can type in custom information
  • Edit later: Quickly log the basics at the show, then refine details when you're back online
  • No data loss: Everything is saved locally, so you never lose your concert memories

Perfect for those basement venues and festival grounds with terrible cell service!

If SoundTrack is crashing frequently, please try:

  • Force close the app and restart it
  • Restart your device
  • Check for app updates in the App Store
  • Free up storage space on your device
  • If the problem persists, contact our support team

Contact Support

Submit a bug report or feature request using the form below. We typically respond within 24 hours during business days.

Support the Developer

If SoundTrack has been helpful to you, consider buying me a coffee! Your support helps keep the app free and ad-free.

Common Troubleshooting Steps

  1. Restart the App: Force close SoundTrack and reopen it. This resolves most temporary issues.
  2. Check Your Connection: Ensure you have a stable internet connection for streaming and backup features.
  3. Update the App: Make sure you're running the latest version of SoundTrack from the App Store.
  4. Restart Your Device: A simple device restart can resolve many performance issues.
  5. Free Up Storage: Ensure you have adequate free space on your device for optimal performance.
  6. Check Permissions: Verify that SoundTrack has necessary permissions in Settings > Privacy.